b.stro ceramicsb.stro ceramics

Policies

A few helpful details before you order. Questions are always welcome through the contact form.

The work

Handmade, one of a kind

Every piece is made by hand. Small variations in size, shape, glaze, and surface are part of its character; photos and descriptions represent each individual piece as accurately as possible.

Commissions

Details confirmed first

Timing, pricing, and payment terms are confirmed by email before work begins. Custom work may not be eligible for cancellation or return once production has started.

Returns

Let's make it right

Returns for change of mind or small handmade variations generally cannot be accepted. If there is a problem with your order, please reach out so we can discuss the best option.

Privacy

Your information stays yours

Information is used to answer inquiries, process orders, arrange delivery or pickup, and provide support. We do not store full payment-card details or sell personal information.

Shipping

Packed carefully, shipped within the U.S.

Most in-stock work ships within 3 business days, or up to one week during busy periods. Options, costs, and applicable sales tax are shown at checkout. If anything arrives damaged, please send photos of the box, packing, and piece as soon as you can.

Full shipping policy

To request deletion of information you submitted, please use the contact form.